the real rule, not a guess
Working draft. This text is awaiting review by a lawyer familiar with Indian health-data law (DPDP Act) and is not final. It exists so you can see our intent plainly, today.
You can cancel or reschedule any confirmed session yourself, free, any time up to 12 hours before it starts — no reason required, and nobody will guilt you for it. Your slot is released the moment you do.
Once you're inside that 12-hour window, self-service cancelling and rescheduling turns off in the app. Email support@cashew.app and a person will sort it out with you directly.
Cancelling releases your slot right away, but refunding money already paid — for a single session or one drawn from a package — isn't automatic yet. Email support@cashew.app and we'll process it by hand; we're building the automatic version next.
This should never cost you anything. If your therapist needs to cancel, tell us or wait to hear from us — our team makes sure you keep your credit or get rebooked. Today we do this by hand, case by case, while we finish an automatic version.
That's different from a scheduling cancellation. Email support@cashew.app and we'll re-match you with someone else — free, no questions, no guilt.
Last updated 2 July 2026 · draft v0.1 · questions? write to us and a person will answer.